Contact Us

Phone: 866-68-TITLE
            866-688-4853
Fax: 888-635-3788
Email: Info@SunNational.com

Short Sales

Our Mission is to complete successful short sales for homeowners, Realtors®, brokers, and investors. We handle each case specifically based on the client’s individual needs and requirements. We want our clients to feel that we are doing everything possible to complete the process with minimal complications while maintaining confidentiality, integrity, and honesty. It is our goal to provide a successful closing to all of our transactions. We are uniquely qualified to negotiate short sales as our principles use to do workouts and negotiate short sales for the largest servicer in the United States. 

American Home Mortgage Servicing, Inc. (AHMSI)

Information: American Home Mortgage is now directing all borrowers to Homeward Residential (see Homeward Residential below)

American Home Mortgage Servicing, Inc. (AHMSI)'s Forms

American Home Mortgage Servicing, Inc. (AHMSI) Financial Analysis Worksheet

American Home Mortgage Servicing, Inc. (AHMSI) Financial Hardship Affidavit

America's Servicing Company

  • Information: America's Servicing Company (ASC) is a division of Wells Fargo Home Mortgage that services loans for other investors under the America’s Servicing Company name.
  • Phone: 866-903-1053
  • Fax: 866-453-6315
  • Website: http://www.americasservicingcompany.org

America's Servicing Company's Forms

America's Servicing Company (ASC) GSE Short Sale Affidavit

America’s Servicing Company (ASC) Borrower Financial Worksheet

AmTrust Mortgage - AmTrust is NOW: NYCB

AmTrust Mortgage - AmTrust is NOW: NYCB's Forms

AmTrust Mortgage/ NYCB Mortgage Borrower Financial Statement

AmTrust Mortgage/ NYCB Mortgage Hardship Assistance Package

Aurora Bank

  • Information: Aurora has transferred all servicing of mortgage loans to various lenders. Please refer to the letter you received in the mail and contact your new servicer for information regarding your mortgage loan
  • Phone: 866-521-3828
  • Fax: 866-517-7976/ Payoff Fax: 303-728-7652
  • Website: http://www.myauroraloan.com

Aurora Bank's Forms

Bank United

    Bank United's Forms

    Bank United Short Sale Workout Package

    Bayview Loan Servicing, LLC

    Bayview Loan Servicing, LLC's Forms

    Bayview Loan Servicing, LLC Short Sale Guide

    BB&T

    • Phone: 800-827-3722, option 3 extension 28422
    • Fax: 252-293-9058
    • Website: http://www.bbt.com
    • Address: Attn: Loss Mitigation Dept, P.O. Box 2067
      Greenville SC, 29602-2067

    BB&T's Forms

    BB&T Loss Mitigation Financial Assistance Form
    Short Sale Package; accompany this with 4506T and Hardship Letter

    BB&T Mortgage Arms Length Addendum

    Capital One 360

    Capital One 360's Forms

    Capital One 360 4506-T Form

    Capital One 360 Uniform Borrower Assistance Form 710

    Cenlar - Central Loan Administration and Reporting

    • Information: Customer/borrower must call Cenlar to perform a phone interview. Cenlar will not issue a hardship package until they speak with customer/borrower.
    • Phone: 866-305-6949
    • Fax: 609-718-4889 AUTHORIZATION FAX / 609-718-4851 PACKAGE FAX
    • Address: PO BOX 211091
      EAGAN MN, 55121

    Cenlar - Central Loan Administration and Reporting's Forms

    Chase

    Chase's Forms

    Chase HAFA Eligibility Matrix

    Chase Short Sale Package

    Chase Short Sale Supplemental Package

    CitiMortgage

    CitiMortgage's Forms

    CitiMortgage HAFA Matrix

    CitiMortgage Short Sale Hardship Package

    Coldwell Banker Mortgage

    • Information: PHH is the servicer for many mortgages, including Coldwell Banker Mortgage, E*Trade, First Trade Union Bank, Carver Federal Savings Bank, Suburban Bank & Trust , First Tennessee Bank, Bank of the Sierra, Comerica Bank, Citizens Republic Bancorp, UBS, Provident Bank, UMB, Bank Atlantic, Banco Popular.
    • Phone: Loss Mitigation: 1-800-750-2518
    • Fax: 856-917-2935 or 2848
    • Website: https://www.coldwellbankermortgage.com/

    Coldwell Banker Mortgage's Forms

    Coldwell Banker Mortgage 4506-T
    Accompany with Third Party Authorization and Uniform Borrower Assistance Form 710

    Coldwell Banker Mortgage Uniform Borrower Assistance Form 710
    Accompany with Third Party Authorization and 4506-T

    EMC Mortgage

    EMC Mortgage's Forms

    EMC Mortgage Short Sale Package (new through Chase)

    Everhome Mortgage

    Everhome Mortgage's Forms

    Everhome Mortgage Borrower Financial Statement

    Everhome Mortgage Borrower Hardship/Short Sale Package

    Fannie Mae

    Fannie Mae 's Forms

    Fannie Mae Contact Log
    HAFAII Short Sale

    Fannie Mae Financial Checklist
    HAFAII Short Sale

    Fannie Mae HomePath Short Sale

    Fannie Mae HomePath Short Sale's Forms

    Fannie Mae Homepath Borrower Authorization Form

    Fannie Mae Uniform Borrower Assistance Form 710

    Fifth Third Bank

    Fifth Third Bank's Forms

    Fifth Third Bank Short Sale Package Application

    First Franklin Financial Corporation

    • Phone: 706-886-7571 / or Toll Free (for Georgia only): 800-282-0709 Toll Free (all other): 800-700-7943
    • Fax: 706-886-7953
    • Website: http://www.1ffc.com/
    • Address: 135 E. Tugalo Street, P. O. Box 880
      Toccoa GA , 30577

    First Franklin Financial Corporation's Forms

    First Franklin Financial Corporation Short Sale Package

    Flagstar Bank

    Flagstar Bank's Forms

    Flagstar Bank Borrower Financial Worksheet

    Flagstar Bank Third Party Authorization Form

    Green Tree Servicing LLC

    • Information: GREEN TREE IS NOW OWNED BY: Walter Investment Management Corp. (see Walter Inv. Mngmnt Corp. below)
    • Phone: 877-816-9125 / Call 877-567-3434 to confirm receipt of your application after 48 hours
    • Fax: Letter of Authorization Fax: 866-870-9919 Fax completed short sale application to 866-238-4892
    • Website: http://www.gtservicing.com/

    Green Tree Servicing LLC's Forms

    Green Tree Servicing LLC Short Sale Package

    HomEq Servicing

    • Information: HomeEq Was purchased by Ocwen Loan Servicing, LLC (see Ocwen Loan Servicing, LLC below)
    • Phone: 800-746-2936 option 4, option 9
    • Fax: hardship/short sale package fax: 407-737-5071
    • Website: http://www.ocwen.com/
    • Link to Short Sale Package: Short Sale Packages: ss@ocwen.com

    HomEq Servicing's Forms

    HomEq Servicing Short Sale Package - now Ocwen Loan Servicing Short Sale Package

    Huntington

    Huntington's Forms

    Huntington Borrower Request for Assistance Packet (Government Issued Loans)
    Fannie Mae, Freddie Mac, FHA or VA Loans Only

    Huntington Borrower Request for Assistance Packet (Non-Government Issued Loans)
    Non-Freddie or Fannie/Government or undetermined loans

    IndyMac

    IndyMac's Forms

    IndyMac Mortgage Short Sale Package

    One West Bank Short Sale Package

    ING Direct - Now Capital One 360

    ING Direct - Now Capital One 360's Forms

    Making Home Affordable Programs

    Making Home Affordable Programs's Forms

    (MHA) Freddie Mac HAFA Fact Sheet
    HAFA Short Sale and Deed-in-Lieu

    (MHA) HAFA Acknowledgment of Request of Short Sale (ARSS)
    Effective February 1, 2013, this document will replace the Request for Approval of Short Sale, Alternative Request for Approval of Short Sale and Alternative Request for Approval of Short Sale (Non-Profit Purchaser).

    (MHA) HAFA Advance Opt-Out from HAFA Short Sale Program/Written Request for Traditional (Non-HAFA) Short Sale
    HAFA Short Sale and Deed-in-Lieu

    (MHA) HAFA Affidavit

    (MHA) HAFA Alternative Request for Approval of Short Sale (Alternative RASS)
    HAFA Short Sale and Deed-in-Lieu

    (MHA) HAFA Hardship Affidavit
    HAFA Financial Hardship Affidavit

    (MHA) HAFA Request for Approval of Short Sale without Short Sale Agreement (Form 185)
    HAFA Short Sale and Deed-in-Lieu

    (MHA) HAFA Request for Mortgage Assistance Form (RMA)
    HAFA Short Sale and Deed-in-Lieu

    (MHA) HAFA Short Sale Agreement Form (Form 184)
    HAFA Short Sale and Deed-in-Lieu

    (MHA) HAMP 4506T

    (MHA) HAMP 4506T-EZ

    (MHA) HAMP Request for Mortgage Assistance Form (RMA)

    (MHA) RMA Form in Spanish
    Request for Mortgage Assistance Form in Spanish

    (MHA) Short Sale Notice (SSN)
    Effective February 1, 2013, this document will replace the Short Sale Agreement.

    (MHA) Supplemental Directive June 13, 2013
    MHA® Program Extension, Simplification of Home Affordable Modification Program®, Income Documentation Requirements

    (MHA) Third Party Authorization Form
    Borrowers may use, and servicers, subject to applicable law, must accept, the form to provide third-party authorizations to discuss borrowers' personal information, including authorizations for state Housing Finance Agencies with respect to the HFA Hardest-Hit Fund.

    Dodd Frank Certification in English
    All MHA Programs

    Dodd Frank Certification in Spanish
    All MHA Programs

    HAFA Deed-in-Lieu (DIL) of Foreclosure Agreement
    This form will replace the current version of the Deed-in-lieu of Foreclosure Agreement effective February 1, 2013.

    HAFA Non-Owner Occupancy Certification
    Borrowers who wish to request HAFA relocation assistance on behalf of non-owner occupants must ensure this certification is executed by each eligible non-owner occupant that is to receive relocation assistance and that this certification is delivered to the servicer.

    HAFA Request for Approval of Short Sale (RASS - Form 184a)
    HAFA Short Sale and Deed-in-Lieu

    Nationstar Mortgage

    Nationstar Mortgage's Forms

    Agent Guidelines Fannie Mae

    Agent Guidelines Freddie Mac

    Nationstar 4506-T

    Nationstar Agent Equator Task Guidelines

    Nationstar Buyer Application

    Nationstar Dodd-Frank Certification

    Nationstar Financial Request

    Nationstar Financial Worksheet

    Nationstar Hardship Affadavit

    Navy Federal Credit Union

    Navy Federal Credit Union's Forms

    Navy Federal Credit Union Borrower Response Package

    NYCB Mortgage

    • Information: Formerly AmTrust - NYCB will not issue a hardship package until they speak with customer/borrower.
    • Phone: 866-476-0022 or 888-696-4444
    • Website: http://www.NYCBmortgage.com
    • Link to Short Sale Package: www.mynycb.com
    • Address: 1801 East 9th Street
      Cleveland OH , 44114

    NYCB Mortgage's Forms

    Ocwen Loan Servicing LLC

    • Information: **Attached is the current, ONLY Ocwen package. They request additional documents depending on loan specific variables after initiation. There is no 1st / 2nd until after basic package is completed.
    • Phone: 800-746-2936 option 4, option 9
    • Fax: The hardship/short sale package fax: 407-737-5071 Email Short Sale Packages: ss@ocwen.com
    • Website: http://www.ocwen.com/

    Ocwen Loan Servicing LLC's Forms

    Ocwen HAFA Matrix

    Ocwen Loan Servicing Short Sale Package

    Ocwen Third Party Authorization Form

    One West Bank

    • Information: Information One West Bank is a division of Indymac. Please also refer to the IndyMac section of this website.
    • Phone: 1-877-736-5556
    • Fax: 1-626-583-1370
    • Address: 2900 Esperanza Crossing
      Austin TX, 78758

    One West Bank's Forms

    IndyMac Short Sale Package

    One West Bank Short Sale Package

    PHH Mortgage

    • Information: PHH is the servicer for many mortgages, including Coldwell Banker Mortgage, E*Trade, First Trade Union Bank, Carver Federal Savings Bank, Suburban Bank & Trust , First Tennessee Bank, Bank of the Sierra, Comerica Bank, Citizens Republic Bancorp, UBS, Provident Bank, UMB, Bank Atlantic, Banco Popular, etc. To get the latest short sale package from PHH mortgage, your customer needs to establish an account online. Go to: http://mortgagequestions.com This is where you create the account. (It will require name, SSN, loan #, birthday, email, password, and three security questions, such as elementary school, pet's name, highway closest to your house, street you grew up on, etc.) Once this is established, it has his or her account information and you can print out the short sale package. I had to print it out and then scan it in -- couldn't seem to save it directly from the site. An alternative to faxing in the package is to email it to: HAT@mortgagefamily.com .
    • Phone: 800-750-2518 or 800 210-8849
    • Fax: Fax Packages: 856-917-2935
    • Website: http://www.phhmortgage.com

    PHH Mortgage's Forms

    PHH Anti-Fraud Document

    PHH Arms Length Affadavit

    PHH Financial Worksheet

    PHH Mortgage Short Sale Package
    Duplicate for First and Second Lien Positions (same application for both)

    PHH Private Label and HELOC Package

    PNC Bank

    PNC Bank's Forms

    PNC Arms Length Transaction

    PNC Customer Hardship Assistance Package

    PNC Financial Assistance Application

    Selene Finance

    Selene Finance's Forms

    Selene Finance Borrower Assistance Package

    Selene Finance Borrower Assistance Package - FL only
    Florida Specific

    Selene Finance Third Party Authorization Form

    Seterus, Inc.

    Seterus, Inc.'s Forms

    Seterus, Inc. 3rd Party Authorization Form

    Seterus, Inc. Form 710A

    Seterus, Inc. Uniform Borrower Assistance Form

    SunTrust Mortgage, Inc.

    SunTrust Mortgage, Inc.'s Forms

    SunTrust Mortgage Deed-in-Lieu (DIL) Package

    SunTrust Mortgage Short Sale Package

    U.S. Bank

    U.S. Bank's Forms

    US Bank 4506T

    US Bank Arms Length Affidavit

    US Bank Dodd Frank Certification Form
    Accompany with RMA, 4506-T and Financial Worksheet

    US Bank HAFA Eligibility Matrix

    US Bank Request for Mortgage Assistance Form
    Accompany with 4506-T, Dodd Frank Certification and Financial Worksheet

    US Bank Short Sale Package/Financial Worksheet

    USAA

    USAA's Forms

    USAA Short Sale Package

    USDA

    USDA's Forms

    USDA BPO Reconsideration Request Form

    USDA Loss Mitigation Guidelines PDF

    USDA Short Sale Information Form (Bank of America)

    Wachovia

    Wachovia's Forms

    Walter Investment Management Corp

    • Phone: (813) 421-7600 / 877-816-9125 / Call 877-567-3434 to confirm receipt of your application after 48 hours
    • Fax: Letter of Authorization Fax: 866-870-9919 Fax completed short sale application to 866-238-4892
    • Website: http://www.gtservicing.com/
    • Address: 3000 Bayport Drive Suite 1100
      Tampa FL, 33607

    Walter Investment Management Corp's Forms

    Wells Fargo Financial – Home Equity

    Wells Fargo Financial – Home Equity's Forms

    Wells Fargo Financial Hardship Package
    Use for second lien or HELOC loan